Criterion IT was born out of a growing demand from the clients of the Copyrite Group to help them with their information technology. As a leader in print and document technology solutions, Copyrite needed to maintain its reputation as a quality business so set about expanding their IT services in a professional, secure and sustainable manner. To that end an experienced IT management team was brought in to ensure those goals were met.
Since those early days of IT service delivery, Criterion IT has established itself as a business in its own right, we have taken on the support for many local and national companies, and have been busy integrating other businesses into the Criterion family.
Our Service Desk is fully manned by skilled technicians, but we do not rely on people alone. We have designed and built our own Service Desk system that fits exactly with the way we support our clients. This is hosted in the same Cloud infrastructure that we provide our hosted mail and remote backup services from, and is available to our clients as an online Help Desk tool.
To help us deliver pro-active managed IT services, we also have an automated monitoring service that checks the heartbeats of our clients IT systems and warns us of impending issues, so that we can address them whilst any impact is manageable. Where we know that investment in technology will help us deliver a better service, we are not afraid to make that investment.
Everybody in Criterion IT has worked at the sharp end of delivery at some point in time, even the managers, and importantly, we view everything we do from the customer perspective.
Those points combined mean that we truly do understand your needs, your pressures and your expectations, and everything we do is done with those things in mind.
Add to that our technical qualifications, our ITIL based process management, and our Prince2 based project management, and you can be assured your IT is in safe hands when you work with us.
Yes, we are all committed to delivering an excellent service to our clients. We don’t just say that, we measure it and ensure we always do it. We survey a selection of clients annually and review the results, constantly looking to improve.
We target 100% client retention, which only happens if our clients are pleased with our service. Our focus on staff development is also important, with training in new product technology and on the softer skills forming a key part of our plans.