01202 843178
info@criterionit.co.uk
Service Desk
"Imagine if every Thursday your shoes exploded if you tied them the usual way. This happens to us all the time with computers, and nobody thinks of complaining."
Jef Raskin; instigator of the Macintosh project for Apple in the 1970's.Responding With Quality
Information Technology has developed at a tremendous pace over the last 30 years, but can still manage to 'explode', often at the worst possible time, and at what cost to your business?
Many organisations offer IT Service Desk support capabilities as a quick fix for your IT problems, but often these can fail to deliver the promised benefits.
Our Service Desk has been in operation since 1993, supporting in excess of 1500 customers annually for our complete range of office technology services.
At Criterion we will always:
- Spend Time understanding your IT needs before you take on our recommended support solution
- Ensure that we have the right skills in place to meet your needs
- Provide timely reports on the services provided.
As you would expect from a leader, our service levels are impressive. First level call handling is within 30 seconds, with a qualified technician working on your call in under 30 minutes, be it for Microsoft, Cisco, Symantec, Citrix, Linux, SQL, Microsoft Exchange or any of the other technologies we support.
It goes without saying, getting to the end of each week without your shoes exploding can become a reality when you work with us.
IT Service Desk, from Criterion...
